Yes, Karkoona is free for personal use (ie, for registering a single vehicle per e-mail account).
However, we will also start offering a commercial tier to cater to businesses, which will be subscription-based.
This tier will allow businesses to register multiple vehicles under a single account.
Unfortunately no. Due to the real-time nature of Karkoona, a connnection is necessary at all times while using Karkoona. The Android app will provide you with some very limited functionality without an internet connection (you will be able to see your inbox messages and your cached upvotes/downvotes but that's it). It goes without saying that receiving messages, replying to messages, searching for vehicles and composing messages is impossible without internet access.
You bet. You will be able to purchase t-shirts and real badges! Are you proud of being a Paragon Of Justice? Show it off by ordering the t-shirt!
Since Karkoona is a free service, we will refrain from asking you for donations. The best way you can help is by bringing more people in the community, helping us to establish a healthy user base from where we can expand in terms services and features offered. If rhetoric and talking to people is not your strong point, we will have a selection of printable stickers you can use to make others aware of Karkoona. They also look great!
While there is not much you can do to reach them without any contact info, you can take this opportunity to let them know that Karkoona exists. A plain note urging them to join Karkoona should suffice, but we'll also be offering free Karkoona stickers and logos you can print out and use when you need to let others know about Karkoona!
Well, that's pretty easy!
The messages you receive in your Livebox are messages that can be replied to, either by ignoring or by acknowledging them. It is preferable to reply to incoming Livebox messages and make other users' life easier.
The messages you receive in your Inbox are messages that cannot be replied to. You cannot act on these messages. You simply read them and smile (or weep).
The messages in your Outbox are messages that you have sent to other users. Those messages are generally not actionable unless the user that you have sent a message to has acknowledged your message in his/her Livebox. In that case, if the message you sent contained downvotes, your message becomes actionable in order to allow you to revoke the downvotes you have awarded to that user, if he has responded to your message in a way that has satisfied you.
For example, suppose that someone has blocked your parking's entrance. If you send a message to that effect and the user not only acknowledges but also moves his vehicle in a timely way, it would be appropriate for you to revoke the associated downvotes by clicking "Revoke" in the related message in your outbox.
Upvotes and downvotes are associated with certain messages that you send or receive. Not all messages contain upvotes or downvotes - some of them are neutral.
To prevent abuse, you can only send a limited amount of downvote- or upvote-related messages to the same user within a certain timeframe.
When composing a message, you will know whether it contains an upvote or a downvote from the color of the dot on the right of the message's text. A green dot means that the message contains upvotes. A red dot means that the message contains downvotes. No dot means no votes.
The sum of your upvotes and downvotes partially determines the sort of badges that you receive. Badges are an important part of Karkoona, giving even more details about your driving, but will also be an important element in the formation of driver communities. Now you, depending on your street gang aspirations, may be content with a "Fiend without a face" badge or cry alone at night if you don't become a "Paragon of Justice". Yes, these are true badge names!
Karkoona depends on the honesty and proper conduct of its users to remain a useful and life-enriching service. When sending a message that contains votes, try to be fair and objective: send messages that contain the true reason of your downvotes/upvotes and DO NOT SPAM other users with unnecessary messages!
For those rare cases in which you decide to exact revenge on your neighbor via Karkoona for keeping you up late with his debauchery, remember that you can only send a certain amount of downvote/upvoted-loaded messages to the same receiver before your ability to send them ANY message is blocked. Try talking to them instead, that usually does the trick.
Yes. Some of your badges will change based on various conditions like eg. the ratio of your upvotes and downvotes. Additionally, some badges are the higher (or lower) level of a badge you previously held (for example, A Streetcar Named Desire is a higher level of Passion Alchemist. When you acquire the A Streetcar Named Desire badge, you will no longer have the Passion Alchemist badge).
We have thought long and hard about this we have reached the conclusion that if you don't have an internet connection - to put it bluntly - you're out of luck. Livebox messages almost always have some sense of urgency associated with them. For example, if you block someone's entrance, you're not helping them much if you receive the message and acknowledge their problem a couple of hours later. The message will be auto-ignored by the infrastructure as soon as the time expires and you no longer be able to act on it later.
Nothing. Downvotes exist for a reason. If you do something that other users deem worthy of downvoting, then be prepared to accept the consequences. We can only protect you from repeat downvotes by the same user - not from a huge number of downvotes coming from different users, as in the latter scenario it's obvious that you did something worthy of being downvoted to oblivion, like park in a handicapped space.
That's seemingly the case but it's actually not: many messages award you upvotes when the user you contacted responds to your message. For example, if you send someone a message that he/she left the vehicle's lights on and that user responds with an acknowledgement of your message, you are awarded upvotes.
Also, don't forget that most of the downvotes you send or receive can be revoked by the sender if you respond in a satisfactory manner.
Finally, more messages with upvotes will be added after receiving feedback from you, our users!
In the messages that make sense only if you can contact the other person, the choices to Ignore or Aknowledge the message will be available. Choosing to ignore it, will end the process and render both parties unable to contact each other regarding that particular message. Should you choose to acknowledge the message however, both parties will be asked to confirm the release of their email adress to the other person. From there you can take your conversation to any level you desire. You can even quote poetry!
Karkoona messages are standardized precisely for that reason. We understand that blood runs hot on the road and sometimes you really need to express it. However, not everyone is able to absorb and respond to another person's spirited messages. Many may even be shocked or embarassed by unexpectedly receiving a message that they consider in some way offensive. Standardized messages have been created to be as universally accepted as possible, minimizing the chance that anyone will be inadvertently offended. However, to keep enhancing the user experience, messages will be constantly added and/or modified based on the feedback we receive from the users.
Of course not. What are you, nuts? Using your smartphone while operating a huge piece of potentially lethal machinery is a Really Bad Idea™.
Karkoona has a strict Do-Not-Use-Karkoona-While-Driving-Or-Else... policy. If a user is reported enough times by other users for using their phone while driving, that user's account will be suspended. The suspension can only be lifted by a Karkoona employee, after the suspended user contacts us via e-mail. Due to the severity of this transgression, lifting of the suspension is at our discretion and cannot be guaranteed. Repeated suspensions will lead to a permanent ban of your account.
It goes without saying that pedestrians and passengers in vehicles can use Karkoona. If you're a driver and want to use Karkoona, please park your vehicle safely and proceed to contact your fellow user.
If your country is not yet visible in the list of available countries, rest assured that it will be added soon! For our initial launch we are limiting the number of available countries/states to make sure that we will be able to scale effectively once more users join Karkoona.
There are only 3 things necessary for registration: your e-mail, the country in which your vehicle is registered and your plate number. That's it - you're good to go. Additionally, you can go into Settings and customize your profile by adding your name, make and model of your vehicle etc but this is completely optional.
Of course not. You will be contacted once by our automated system to verify your account. After that, you will have the choice of receiving an e-mail every time you receive a message, a response or have downvotes revoked. If you do not wish to receive these emails (they are sent by default), you can disable this functionality in your Settings.
If you have the Android application installed on your smartphone, we recommend that you turn off the email notifications, since you'll be receiving push messages via our service. On the other hand, if you are simply using the web app, we recommend that you leave email notifications enabled. This way, you won't be missing Karkoona messages, especially if you're using a push email service. Having timely updates about your Karkoona Inbox/Livebox/Outbox content is very important since at its heart Karkoona is a real-time communication service.
All communication on Karkoona is accomplished via vehicle registration plates. Think about it: how else can other drivers contact you?
When you want to send someone a message, you simply search for their plates and then send a message to that particular plate (assuming that the driver you're trying to contact is registered on Karkoona).
While we keep an association of your email address with your vehicle plates on our secure servers in order for us to be able to offer you our service, THAT ASSOCIATION IS NOT VISIBLE TO ANYONE ELSE, ie. when someone searches Karkoona for you, the only thing that we show in return is your plate number and your upvotes/downvotes. Not your email address, not your name (which is optional anyway) and certainly not your favorite color.
Trust us: we take your privacy VERY SERIOUSLY.
In the near future, we will give you the opportunity to have this (and more, like a profile picture) information visible to other users if you wish, IN A STRICTLY OPT-IN MANNER. For the time being, even if you complete this info you won't be able to display it to anyone else.
For security purposes, after a number of failed log-in attemps, you account is locked. When your account is locked, you receive an email that allows you to unlock your account. Pretty nifty, right?
Relax and take a deep breath. In some cases, the verification e-mail may go in your spam/junk folder. Take a look in there!
If you can't find it anywhere, just go to Resend Activation Email section and follow the procedure to receive a new activation email.
While this sounds tempting, it is considered a form of plate-squatting and will have severe repercussions on any email accounts that have been used to register them, and the numbers will eventually be returned to their rightful owners. Karkoona's algorithms will also prevent abuse of even fake registered numbers, so the probability of spamming is drastically reduced.
If you have, for whatever reason, registered a vehicle that you do not legally have access to, we suggest you remove it (by using the Remove function in your account) from your account immediately. Once you remove the vehicle, it will become available for registration again, and any interested parties that have claimed it will be notified by email.
Failure to remove a vehicle that is not yours from your account, may result in a Claim from its legal owner. This is a serious situation and we strongly advise against purposefully registering and holding license plates that do not belong to you, as it is the shortest way to get your account banned from Karkoona.
To claim plates that you own but are already registered by someone else, you have to click "Claims" on the main page. You will then be asked for your email address, registration country and license plates you want to claim.
Once you click "Claim Plates", the person who has registered those plates will be notified via email. Once he removes the plates from his account, you will be notified and be able to register them. If for whatever reason the person refuses to release them, you may contact us directly at firstname.lastname@example.org and we will resolve the issue. This will require the presentation of information that prove you are the owner of the disputed vehicle. Such data will be required on a case to case basis and their nature or contents will never be made public.
Karkoona offers 4 types of accounts. Free, premium, corporate and unlimited.
The essence of Karkoona is carried by the free accounts, which are available completely free of charge and support a single vehicle per account. This should be enough for the majority of users. If you have up to 5 vehicles and need them in the same account, you can opt for the premium account. Corporate accounts can support company fleets of up to 20 vehicles, while unlimited accounts have no limit on the amount of registered vehicles under one account. For now, only the free account is available.
The most important side effect of deactivating your account is that any vehicles associated with the account will be again available for registration.
While your account remains deactivated, anyone can claim the plate numbers previously associated with your account. Should this happen and you decide at a later point to reactivate your account, plate numbers previously owned by you and now claimed by others will no longer be available to you.
Account reactivation is easy. Just click here or click on "Reactivate Account" on the main page and then follow the instructions.
However, as we have previously outlined in the "What happens if i deactivate my account?" section, during the period your account was deactivated, all the plate numbers associated with your account may have been lost.
If this is the case and you have no plate numbers associated with your account, you will need to provide a new licence plate number in order to reactivate your account.
If you are unable to do so and suspect that your plate numbers have been hijacked, please check the "What if my plates are already registered?" section.
If you remove a vehicle, it is removed from your account permanently and you cannot add it again on this account. This means it will become available for everyone to register it again on Karkoona. Additionally, any interested parties that have submitted a claim for that vehicle, will be notified via email that the vehicle is available for registration.
By deactivating your account any vehicles assigned to it will be available for registration by another user. You can reactivate your account at any time. Any vehicles registered by other users during your account's inactivity will not be reactivated.